WELDERUP KUSTOMS SHIPPING POLICY

For orders dispatched from/within Australia, we use the services of Interparcels network mostly Allied Express, Couriers Please, TNT, Hunter Express and more.

For international orders, we use the services of Pack & Send. Please note that International Orders require longer processing times and may take up to 2-3 days to ship if the item is in stock.

The main reasons for using professional couriers are quick prompt deliveries and each parcel is traceable with its own tracking ID. Most of the above-mentioned companies have an online tracking system in which you can monitor the progress of your delivery with the chosen logistics company.

Orders that are sent via regular post such as the services with Australia post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured.

When will my order be shipped?

In most cases, orders will be shipped in 1-3 weeks. This timeframe is dependent on what stock we have on hand and the amount of orders we are working on.

What are the costs of shipping?

The cost of shipping varies depending on each order and is calculated on weight, dimensions, destinations, method of requested delivery on each order. The calculations we use are based on delivery services that you chose (pickups from our store is also available). 

Is the delivery insured?

Generally, no, items are sent via couriers and are traceable by the couriers. 

Delays

If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas, and New Year.

Special Orders

There are some specialised products that we make available that are a "Make to order" product, these items state the approx ETA in the item description.

Delivery Delays

There will be some occasions when delivery methods have been delayed due to unforeseen/unavoidable circumstances due to natural disasters such as Typhoons, Hurricanes, Cyclones, Earthquakes, etc., logistics industry disputes or customs, etc and of which Welderup Kustoms has no control over. We will endeavour to choose the best method every time an order is received. If there are any issues that have been brought to our attention we will endeavour to contact you as soon as we possibly can.